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F.A.Q & Contact Information
How can I email my queries to someone at eirmed360.com?:
Our Customer Service Representative can be contacted at [email protected] . You can rest assured that your question or comment is responded to in a timely manner. We welcome any feedback and comments from our Patient as this allow us to apply continuous improvements to our products, policies and procedures.
How long does it take to respond to my email inquiry?:
We ensure that every email is responded to within 24 hours. . Please excuse us on any national or civic holidays which may extend the length of time taken to respond to your inquiry.
Is payment and personal information safe?
You can rest assured that eirmed360.com is payment card industry compliant. Our site is tested regularly for security weaknesses Sensitive data is encrypted before transmission before your browser and the website server.
What if I have any concern about customer service or drug prices?
You can refer our Contact Us page for our contact information. You can always reach us and share your concern. We ensure to address them Within a reasonable timeframe.
How do I pay for my medications?
We accept Debit Cards payment through Google Pay (US customer only), Bitcoin, MoneyGram & wire transfer and offline payment. You can pay for your order using offline method and our customer support representative will contact you & suggest convenient payment method to complete your order.
How much does shipping cost for my order?:
Standard Shipping ( 8 – 13 days – Fully Tracked )
Free delivery on orders over $500.00. Shipment will be sent in through DHL, FedEx or After-Ship Logistic.
Do I have to pay Custom Charges to release my medicine parcel?:
Some country may charge duty fee on the import of shipment by as per their own country rules on import of products. This is the responsibility of the customer to pay such charges and release parcels as advised by officials as we do not have any control or any role over the custom process.
Can I return my medications if I no longer need them?
We don’t want to disappoint you but at EirMed-360 safety is prime motive. We work in conjunction with licensed pharmacies to protect the safety of you and other parties involved. Once a prescription and non-prescription products have been dispensed it cannot be returned for any reason. Under the pharmaceutical law prescription drugs are not returnable. So before placing order please consult with your physician regarding your medications.
Do you offer free shipping or overnight shipping?
Yes, we offer free shipping whenever it is possible. You can contact our customer service representative for the same. Regarding overnight shipping service, we are afraid, currently we offer only regular & express shipping. Once we start offering overnight shipping services, we will inform our customers.
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At eirmed360.com, we are committed to provide the best product at lowest price. We welcome your queries.