FAQS

Have a question for EIR Pharmacy?

Browse through our FAQ to learn more about EIR Pharmacy or call us at +1 803-574-3069

 

What are your hours of operation?

For your convenience, patient care specialists are available to serve you 7 days a week, 8:00am – Midnight (EST) via telephone or you can place your entire order online.

 

Are your prices listed in US dollars or Canadian dollars?

All prices appearing on the website are in United States dollars.

 

Is a prescription required?

No prescription required.

 

Is there a limit on how much I can purchase?

Yes. You can only purchase a maximum of a 6 month supply of each of your medications, If your physician writes a prescription for more than a 6 month supply, we can refill your medication as they come due.

 

Where do you ship to?

We offer worldwide delivery.

 

How much do you charge for shipping?

Click here to review our shipping policy.

 

How long will it take for my order to arrive?

Prescription orders will be shipped within 3 business days of receiving your payemt. Once shipped, it will take approximately 6-10 business days for delivery.

 

What if I find a lower price with another pharmacy?

We guarantee the lowest price on all of our prescription products. If you find your medications cheaper at any other recognized licensed mail order pharmacy, we will price match their price. Please see our Customer Care Policy for details.

 

Do you charge sales tax?

No sales tax is charged.

 

What if I need to return my order?

We stand behind our products and service and will ensure that our customers are fully satisfied with their purchase. If you have a concern about your product, simply call us within 30 days of receiving your package and tell us why you are not fully satisfied with your purchase. If we are unable to make it right, we will explain our refund procedure to you.

 

How long are my credits valid at EIR Pharmacy?

All credits are valid for 4 months from date issued.

 

What is the "Front of the Line" service?

For a small fee, we can move your entire order to the front of the line, ensuring that your order will be the very first to ship from our facility.

 

Can the country where a drug is supplied/shipped be different from the country that the drug is manufactured?

Yes, in many cases it can be. Not all drugs sold in retail US and Canadian pharmacies are made in the USA or Canada. Many generics that American and Canadian retail pharmacies sell may be sourced from India, the European Union and other countries as well. Even for many brand name drugs, while the manufacturer of the drug may be an American or European company, for a variety of reasons, the drug itself may be manufactured outside of the USA or Europe.

Please note, even though the drug may be manufactured outside of North America, it will contain the exact same active ingredients, dosage, intended use, risks, safety and strength as those drugs made locally.

 

How do you issue refunds?

At this time we only offer store credit.

 
 

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